Refund policy

Last updated: October 20, 2026

30-day returns

Request a return within 30 days after delivery by emailing polkhovets@gmail.com. Include your order number and the item you want to return. Change-of-mind returns must be unused, unworn, undamaged, and complete with the original tags, packaging and accessories. Reasonable inspection to identify a fault does not remove your rights for a defective item.

How to return an item

Contact PO before sending anything back. We will provide return instructions and the correct return destination, which may be a supplier warehouse. Do not send returns to our business contact address unless we specifically instruct you to do so. Use a tracked shipping service and keep your receipt.

For change-of-mind returns, you pay the return shipping cost. If we provide a paid return label, we will tell you its cost and obtain your agreement before deducting that amount from the refund. We do not charge a restocking fee. Original expedited or other paid outbound shipping is not refundable for a change-of-mind return.

Damaged, defective or incorrect items

Contact us promptly if your item arrives damaged, defective or different from what you ordered. Include photos if available so we can resolve the issue. When the problem is our responsibility, PO covers the necessary return shipping and arranges a replacement or refund, including the original standard shipping charge. You do not have to negotiate directly with the supplier.

Refunds and exchanges

We will inspect returned items and communicate the outcome within 10 business days after receipt. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. If a return is declined because it does not meet the stated conditions, we will explain why. For an exchange, contact us first to check availability and arrange the appropriate return and replacement.

Cancellations

Email us as soon as possible to request a cancellation or address change. We cannot guarantee changes once fulfillment has begun. If cancellation is confirmed before shipment, we will refund the order. If the item has already shipped, the return process applies.

This policy does not limit rights or remedies that cannot be excluded under applicable law. PO remains responsible for resolving your order even when a third-party supplier fulfills it.